1. Refund Policy Overview
Our goal is to provide you with the best service experience. If you are not satisfied with our service, we offer a conditional refund policy. Please carefully read the following terms to understand your refund rights and our processing procedures.
2. Refund Conditions
We offer refunds under the following circumstances:
- Refund request made within 14 days of purchase
- Major technical issues with the service that prevent normal use
- Failure to provide core features promised in our advertisements
3. Non-Refundable Situations
We may not be able to provide a refund in the following situations:
- Exceeding the 14-day refund period
- Extensive use of the service's main features
- Issues caused by improper user operation
- Expectations of the service not matching actual features, but where we have clearly stated the service scope
4. Refund Process
- Submit a refund request via email (outofcontroltechnology@gmail. com)
- Include your account information, purchase date, and reason for the refund in your request
- Our customer service team will review your request within 3 business days
- If the refund is approved, the funds will be returned to your original payment method within 7-14 business days
5. Partial Refunds
In some cases, we may offer partial refunds:
- If you have only used a portion of the service time
- If the issue only affects part of the functionality, while other features are normally available
6. Subscription Cancellation
For subscription services:
- You can cancel your subscription at any time, and it will not renew after cancellation
- Cancelling a subscription does not automatically entitle you to a refund for the current billing cycle
- You can continue to use the service until the end of the current billing cycle
7. Special Circumstances
We understand that special circumstances may exist. If your situation is not covered by the above policy, please contact our customer service team, and we will evaluate based on the specific circumstances.
8. Refund Method
Refunds will be made using your original payment method. If the original payment method is not available, we will work with you to arrange an alternative refund method.
9. Policy Abuse
We reserve the right to refuse frequent refund requests or users suspected of abusing the refund policy.
10. Policy Updates
We may update this refund policy from time to time. Any significant changes will be communicated to users via email or website announcements.
11. Contact Us
If you have any questions about our refund policy, please contact our customer service team:
Email: outofcontroltechnology@gmail. com
Phone: +44 07732 448784
Working hours: Monday to Friday, 9: 00 AM - 6: 00 PM (GMT+8)